Questions for Emagination Designs
We’ve compiled a list of the frequently asked questions our customers ask about Emagination Designs. If you can’t find what you’re looking for, please get in touch and we’ll be respond to all your inquiries as soon as we can.
Can I customize my order and how?
Almost everything I create can be customized. We will work together throughout the entire project to make sure your piece is everything you want it to be!
How do you get my bouquet and how do I get my completed order?
A detailed email will be sent with instructions once your order has been placed. However, in short, you can either ship your bouquet to me if you aren't local or drop it off to me if you are local to the Dallas / Fort Worth, TX.
For an additional fee I offer pickup & delivery services within a 15 mile radius.
Is my deposit refundable?
Unfortunately, no. Once your deposit is received it is used to purchase products to begin the process of making your custom piece. All deposits are non-refundable.
What is your return policy
I do not accept returns on custom made orders. If a product arrives damaged, please send an email with a photo of the damage so we can decide the best course of action.